Frequent questions.

How should I make my reservation? 

You can contact with us through email, consulting the availability of the tours or any other question you have. Also you can add some comments telling us any useful information to offer you a better service (if any of the passengers is vegetarian, if a baby travels with a beby cart, if a passenger has reduced mobility …). After, we will respond in less than 24 hours confirming the availability of the tour and the date (note that on January 1 and December 25 the office will remain closed to the public). The reservation will be confirmed only when you have received the confirmation email.

Why should I reserve by internet?

If you reserve by internet you can do it with antecedence to plan your travel besides having our online offers. From the moment we send you a confirmation email in less than 24 hours you will have the security of having your place for the tour.

When should I make the payment?

The payments can be made by internet in the links attached on each pages, acquiring a voucher that must be printed and presented in our office in Plaza Oriente, número 8 the day of the tour. Also you can pay in person in our office days before the tour or even the same day. So we offer our customers maximum flexibility and comfort.

For the reserves specifically indicated that requires advance notice in the reservation and payment you should pay it 48 hours before the day of the tour.

How do I get my voucher or reservation voucher?

Your reservation voucher will be attached in the email of confirmation. It will not be necessary to print it, in Wamos we care about the environment. You just need to show us the proof of payment through your mobile device. Afterwards, we will give you your boarding pass for the reserved tour.

What happens if I can not go to the tour I booked?

We adapt to you. For us your confort is the first. For this reason, if you can’t go for any circumstance we will change the date of the tour. Remember that you must tell us by email for inform us of the changes.

What is our online cancellation policy?

Most of our tours can be canceled without any expenses. We understand that during the trip many unforeseen things may arise. However, some of our tours have cancellation policies 100% up to 48 hours before the day of the tour. This information will be specifically detailed on the web.

How do I get to the offices?

WAMOS exclusively for its clients, offers a free collected service in more than 150 hotels and hostels in the capital; Check if your hotel is on our tour. In case it is not, call us and we say to you the indication of the time and the nearest meeting point.

Address of our offices:

  • PLAZA DE ORIENTE, number 8. Next to the Royal Theater of Madrid.
  • By Bus. Lines 25 and 39 stop in the gardens of the Plaza de Oriente.
  • By Subway. The nearest stop is Ópera on line 2, 5 and R of Madrid Metro. From the square you will see the Teatro Real de Madrid, you must skirt the building until you reach the front, we are located very close to the building.
  • By Taxi. You can go to the address Plaza de Oriente, 8. Also go directly to our Bus Terminal in the Underground Parking Plaza de Oriente. Access by Bailén street or by Plaza de España. Free access to bus docks, for taxis and private cars.


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